Privacy Policy

LuckyLoop ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.

We collect only what is necessary to deliver our services, personalize your experience, and keep our community safe. We do not sell your personal data to third parties.

Account Information: When you register, we collect your name, email address, username, date of birth, and a secure password hash.

Profile Information: You may optionally provide a bio, avatar, social links, and preferences.

Usage Data: We collect information about how you interact with the Platform — pages visited, features used, rewards earned, games played, and time spent.

Device & Log Data: IP address, browser type, operating system, device identifiers, and crash logs help us maintain security and improve performance.

Communications: If you contact support or participate in community chat, we retain those messages to provide assistance and enforce community standards.

To provide and maintain the Platform, including authentication, reward tracking, and gameplay features.

To personalize your experience, such as showing relevant promotions, rewards, and community content.

To communicate with you about account activity, security alerts, updates, and promotional offers (which you can opt out of at any time).

To detect and prevent fraud, abuse, and security threats, including enforcing our Terms & Conditions.

To analyze usage trends and improve our products, features, and community experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share data with trusted service providers who help us operate the Platform (e.g., cloud hosting, analytics, customer support). These providers are contractually bound to protect your data and use it only for the services they provide to us.

We may disclose information if required by law, subpoena, or legal process, or to protect the rights, property, or safety of LuckyLoop, our members, or the public.

In the event of a merger, acquisition, or sale of assets, member data may be transferred as part of the transaction, subject to the same privacy protections.

We use cookies and similar technologies to remember your preferences, keep you signed in, analyze traffic, and measure feature engagement.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

We use analytics providers (such as Google Analytics) to understand how members use the Platform. These providers may set their own cookies.

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits.

Despite our efforts, no online service is 100% secure. We encourage you to use a strong, unique password and enable any available multi-factor authentication.

If we discover a data breach that affects your personal information, we will notify you promptly and in accordance with applicable law.

We retain your personal information for as long as your account is active or as needed to provide you with services.

If you delete your account, we will remove your personal data within 90 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or financial recordkeeping).

Depending on your location, you may have the right to access, correct, delete, or export your personal data.

You may also have the right to object to or restrict certain processing activities, such as targeted marketing.

To exercise these rights, contact us at privacy@luckyloopgames.com. We will respond within 30 days.

LuckyLoop is not intended for children under 18. We do not knowingly collect personal information from anyone under 18.

If you believe we have collected data from a minor, please contact us immediately and we will delete the information.

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notice at least 14 days before they take effect.

Your continued use of the Platform after changes constitutes acceptance of the updated Policy.

For privacy-related questions or requests, contact us at privacy@luckyloopgames.com or through the in-app Help Center.

LuckyLoop Social LLC — Delaware, USA.